• Fashion Keeda partners with third party logistic service providers ("<Logistic Partners>") in order to effectuate Product delivery to Users . Details of the Logistic Partner who will be processing the delivery of the purchased Product(s) will be provided to the User upon the purchased Product(s) being handed over to the Logistic Partner by Fashion Keeda. The User will also be provided with an approximate date of delivery of the purchased Product on the order confirmation page. Fashion Keeda may also affect Product delivery to Users on its own without engaging Logistic Partners.

• While Fashion Keeda aims to provide its services through the Platforms and ensure the delivery of its Products across all serviceable regions, currently, Fashion Keeda has a select list of areas where delivery can be undertaken. At the time of placing an order for purchase of Products on the Platforms, Users are required to check and confirm if deliveries can be carried out in their areas. If the area where the User wishes that the purchased Products be delivered is not within Fashion Keeda’s recognised delivery network, Fashion Keeda will not be able to process the order further.

• Prior to making payments on the Platforms for the purchase of Products, the User will be prompted to provide a valid shipping address. While entering shipping address details, the User should ensure to provide correct, complete and accurate information along with sufficient landmarks in order to aid identification of the address. Any failure in delivering the purchased Products arising out of the User’s failure to provide correct, complete and accurate information shall not hold Fashion Keeda liable at any point in time.

• A maximum of 1 (one) attempt shall be made to deliver purchased Products to the User. Should the User continue to remain unavailable after an attempt, Fashion Keeda reserves the right to cancel the order pertaining to the purchased Products at its sole discretion. While FashionKeeda shall make reasonable endeavors in ensuring that purchased Products are delivered to its Users in a timely manner, delivery may be delayed on account of:

  • logistical issues beyond Fashion Keeda’s control;

  • unsuitable weather conditions;

  • political disruptions, strikes, employee-lockouts, etc.;

  • acts of god such as floods, earthquakes, etc.; and

  • other unforeseen circumstances.

  • rapidly shifting and unpredictable situations owing to the current pandemic owing to Covid19 across the world.

In such events of delay, Fashion Keeda shall make reasonable attempts at proactively intimating the User by writing to the User on his/her registered email account and/or mobile number. Fashion Keeda disclaims all liabilities that may arise on account of its failure to intimate the User of anticipated delays in the delivery of purchased Products on the Platforms. Further, Fashion Keeda shall be under no obligation to compensate the User for any mental agony or any tortious claim that may otherwise arise on account of a delay in the shipment and delivery or use of the purchased Products.

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• Fashion Keeda, as an internal process, undertakes multiple diligence to ensure that their delivery executives and the individuals employed by their Logistic Partners are individuals with the highest regard for ethics and integrity. However, it is not possible for Fashion Keeda to ensure that its own delivery executives or employees of its Logistic Partners behave in a fashion that exudes thorough professionalism, competence and good mannerism. It is expressly clarified that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by Fashion Keeda’s delivery executives or by the employees of the Logistic Partners is beyond Fashion Keeda’s control and any issue arising between a User and Fashion Keeda’s delivery executive or an employee of the Logistic Provider will have to be resolved by the User, independently.

• Fashion Keeda reserves the right to charge shipping charges on Products. If charged, such charges shall not be refunded to the User on cancellations or returns that are made after the shipping of the purchased Products, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by Fashion Keeda after due verification at its sole discretion). Title and risk of loss for all purchased Products shall pass onto the User upon the delivery of the purchased Products to the User.

• Return and exchange of purchased Products shall be carried out by Fashion Keeda’s reverse-logistics partners or its own delivery executives. Further details on how Users may process returns and exchanges of purchased Products have been set out under the Return and Refund Policy.